FAQ

 General information 

What are the house rules of the festival?

Soon, you will find the house rules of the festival here.

I have a remark/tip, where can I post this?

You can send all your remarks and tips to:  festival@nostalgie.eu  

I still have a question that is not answered here on this page. 

You can send your question to  festival@nostalgie.eu , and we will be happy to help you!

When can I buy my tickets for Nostalgie Beach Festival 2021?

Now!

 

 COVID-19 

Why isn’t Nostalgie Beach Festival taking place in 2020?

The National Security Council decided that large gatherings are banned in Belgium until 31 August 2020 due to the COVID-19 situation. The health and safety of the fans, artists and festival staff is always the top priority for the organizers of the Nostalgie Beach Festival. Following the guidelines from the government, bearing responsibility, taking care for yourself and your loved ones and trying to halt the virus: that’s what it’s all about! Therefore the organizers of the Nostalgie Beach Festival bear their responsibility and they have decided to move the Nostalgie Beach Festival from this year, to next year 2021.

 

When will Nostalgie Beach Festival take place in 2021?

Nostalgie Beach Festival will take place Saturday the 7th and Sunday the 8th of august 2021.

 

Will Nostalgie Beach Festival 2021 have the same line-up as in 2020?

The Nostalgie Beach Festival programmers are currently in negotiations and in close liaison to the already confirmed artists of Nostalgie Beach Festival 2020. Their goal: assembling once again a grand cru line-up for Nostalgie Beach Festival 2021. Due to the busy schedule of the artists, which is mostly already fully booked in advance, it is possible that the line-up is a bit different then the line-up from this year. You will find more information about the line-up shortly on the website www.nostalgiebeachfestival.be


What about tickets purchased for Nostalgie Beach Festival 2020? Will these be refunded?

In response to the exceptional circumstances surrounding COVID-19, the (Belgian) Minister of Employment, Economy and Consumer Affairs has issued a ministerial decree to limit the impact of COVID-19 on the event sector and to safeguard the interests of ticket holders. Based on that decision, the programmers of the Nostalgie Beach Festival can, under certain conditions, issue a so-called “corona crisis voucher” to the ticket holders. More information on this ministerial decision can be found on the website of the  FOD Economie .

Concretely speaking, this ministerial decree means that tickets purchased for the Nostalgie Beach Festival of Saturday 8 August 2020, serve as a voucher for the new Nostalgie Beach Festival date on Saturday 7 August 2021, and Nostalgie Beach Festival tickets for Sunday 9 August 2020, will serve as a voucher for the new Nostalgie Beach Festival date on Sunday 8 August 2021.

Likewise, any food and drink voucher purchased for Saturday 8 and Sunday 9 August 2020, will serve as a food and drink voucher for the Nostalgie Beach Festival on Saturday 7 and Sunday 8 August 2021.

 


Can I request a refund for my tickets for the Nostalgie Beach Festival 2020 anyway?

Based on the aforementioned ministerial decree the organisation of the Nostalgie Beach Festival are required to refund the ticket only in exceptional cases and under strict conditions.

If you can prove that you are unable to attend the Nostalgie Beach Festival in 2021, you may apply for a ticket refund via Ticketmaster. Only the original ticket buyer can apply for a refund until 15 June 2020 (14 June 23u59) at the latest. We will need your order number to process your application.

The ticket buyer can only apply for a refund if he or she can submit valid proof that he / she is unable to attend the Nostalgie Beach Festival on 7 and 8 August 2021. Acceptable reasons include the following: already planned weddings, planned medical procedures, or already booked holidays. Along with your request for a refund, you must therefore submit proof of your reasons.

To be eligible for a refund, please complete  the refund application form  and attach proof of the reason that prevents you from attending to this form. A self-written statement will not be accepted as proof. After 15 June 2020, you will no longer be able to submit a request for a refund on the grounds of being unable to attend.

 

Why has the government set up this credit measure?

Please visit  saveyourticket.be  and find out why the credit measure is so important to the wider cultural sector. Together, we can ensure that we continue to enjoy unique cultural experiences in the future.

 

 

I have contacted the Ticketmaster helpdesk concerning my order but I haven’t received a reply yet.

Ticketmaster is particularly busy at the moment. They are experiencing very high volumes of emails due to the measures taken by the government. They are working hard to get through these as quickly as possible and will contact you as soon as possible. Thank you for your patience.

 

I did not purchase my ticket for the Nostalgie Beach Festival 2020 via Ticketmaster. How do I ensure the validity of my ticket for the Nostalgie Beach Festival 2021?

Please get in touch with the ticket vendor you bought the ticket from for further information.

It never hurts to have a reminder: please be vigilant and buy your tickets from the official ticket sellers only! Tickets purchased through any other vendor could be fake or non-valid, and might not give you access to the festival. For more info on buying and reselling tickets, please visit  ilovemyticket.be  or the  FOD Economie .

In case you purchased your ticket via the Tourist Board of Middelkerke or Westende, and you have serious grounds for being unable to attend on Saturday  7 and / or Sunday 8 August 2021, you may request a refund by visiting one of the aforementioned tourist boards.


 

 Ticket 

How much does a Nostalgie Beach Festival ticket cost?

Tickets for Saturday August 7 cost 68 euros (including VAT, costs and toilet).
Tickets for Sunday 8 August cost 50 euros (including VAT, costs and toilet).
If you purchase a ticket for the weekend (Saturday and Sunday), you get a 5 euro discount (including VAT, costs and toilet).


I bought a weekend ticket, but I received 2 separate tickets. Is this normal?
Definitely. If you purchase a ticket for teh weekend, you will receive 2 separate tickets. 1 ticket for Saturday and 1 ticket for Sunday.
 

Is it cheaper to buy a weekend ticket, instead of buying tickets separately per day?
Yes, this is cheaper. If you purchase a ticket for the weekend (Saturday and Sunday), you get a 5 euro discount (including VAT, costs and toilet).

Can I buy VIP-tickets?

No, VIP-tickets are not available.

 

Any special promotions of buying 10 or more tickets?

No.

 

Where can I buy my tickets?

You can only buy tickets on this website or at  Ticketmaster.be .

Can I get an invoice of my purchase?

Yes you van. You can request your invoice, by sending an e-mail to  help@ticketmaster.be  with the following information: date of ticket purchase, ticket order number, amount of tickets, name & billing details.

I ordered and payed my ticket(s), but I did not receive them in my mailbox.

You did not receive your tickets? Check your spam mailbox. Did not find them there? No worries! Contact  help@ticketmaster.be  and they will help you out!

Can I cancel my tickets?

No. Bought tickets can not be canceled. The tickets are not exchangeable.

Does the name on your festival ticket not match with your own name?

Don’t worry too much about this! If the ticket was purchased via the official channels, it’s valid.

Do children have free access to the festival?

Children up to 12 years old have free access  to the Nostalgie Beach Festival, but they have to be accompanied by an adult. We base ourselves on the exact age of the child at the time of the festival and not the year of birth. Make sure you can prove your child's age with his/her kids ID. This festival is specifically oriented on adults, so there are no facilities for children.

 Festivalpark 

Is the Nostalgie Beach Festival accessible for people with a disability?

Yes. In collaboration with Inter, we put in a great effort to make the festival accessible to the disabled. So we have paid a lot of attention to the accessibility of the festival site and its surroundings. For further information, click  here .

Does the festival offer free earplugs?

Yes, free earplugs are available at the information booth and the merchandise stand.

Is the use of toilets free?

Yes, the use of toilets is free.

Can I bring a backpack/purse?

You can bring a small backpack or purse. Backpacks or purses, bigger dan 45cm, are not allowed at the Nostalgie Beach Festival! Please keep that in mind!

Where can I go for first aid?
The Red Cross is present during the festival and is available to help you in case of an emergency. Follow the signs on the site.

Am Iallowed to bring food and drinks to the festival?

You are not allowed to take your own food and drinks to the festival. If you need certain drinks of food for a medical reason, you need to fill in  this form .

How do I get my Drinks & Food card?

You can already buy your Drink & Food vouchers now online. At the festival the card will cost 1 euro, if you buy the vouchers online, the service is totally free. The Drink & Food vouchers that you order now, can be exchanged at the festival for the real Drink & Food card.

Can I get a refund on the Drinks & Food card?

Yes, you can get a refund after the festival. More information will be available soon.

Are the Drinks & Food vouchers valid for both festival days?
Yes. The Drinks & Food vouchers are valid on both Saturday & Sunday.


Is a campsite being organized near the festival site?
No, but there are quite a few campsites and a few hotels in the immediate vicinity of the festival park.
Surf to visit.middelkerke.be or inquire at the Middelkerke Tourist Office: Joseph Casselaan 1, 8430 Middelkerke, 059 30 03 68, tourism@middelkerke.be

Can I make a withdraw cash at the festival?

No, we don’t have an ATM at the festival.

 

Lost & found

Lost your keys, wallet, phone…? That’s annoying, but it happens. All lost objects will be gathered at the info stand. Found something yourself? Drop it off at the info stand.

All items that haven’t been collected on the festival will be transfered to the police station of Middelkerke after the festival. Adress: Spermaliestraat 21, 8431 Middelkerke.

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